We are open seven days a week:

Café
Monday to Friday: 9:00am – 3:00pm
Saturday & Sunday: 10:00am – 4:00pm

Chocolate Museum
Monday to Friday: 9:00am – 3:00pm
Saturday & Sunday: 10:00am – 4:00pm
Last entry to the museum is at 3:30pm unless pre-booked.

Chocolate Shop
Monday to Friday: 9:00am – 4:00pm
Saturday & Sunday: 10:00am – 4:00pm

Please note: We are closed on all New Zealand public holidays.

Yes, we offer nationwide shipping throughout New Zealand via tracked courier services.

We aim to dispatch all orders within 1–2 business days of receiving payment. Delivery typically takes:

• 1–3 business days for North Island addresses
• 2–4 business days for South Island addresses
• Rural delivery may take an additional 1–2 days

Please allow for slight delays during peak times (e.g., Christmas or Easter).

At this time, we do not offer international shipping. We apologise for any inconvenience and hope to offer this service in the future.

Because Silky Oak Chocolate and Silky Oak Pantry are two separate businesses, orders are processed (and shipped) independently. If you’d like to combine your order into one delivery, please email us at info@silkyoakchocs.co.nz and we’ll do our best to make it work.

All pantry items are now sold through the dedicated Silky Oak Pantry website: www.silkyoakpantry.co.nz. These products are still made on-site at our Hawke’s Bay premises but are fulfilled separately from the Chocolate Shop.

Yes, we offer a variety of experiences including self-guided museum visits and group tours. Some group tours require a minimum of 10 people.

We are also in the process of developing bespoke and private tour options. If you're interested in a tailored experience, please contact us to discuss your requirements.

More information can be found on our Experiences page, or you can reach out to us directly at info@silkyoakchocs.co.nz.

Yes, we offer a full range of custom gifting solutions for corporate clients. Whether you're looking to thank clients, reward staff, or gift something memorable for an event, we’d love to help. Get in touch with our team to discuss your requirements at sales@silkyoakchocs.co.nz.

Absolutely. We offer customised chocolate favours and gifts for weddings, engagements, hen and stag parties, birthdays, anniversaries, and more. Whether you're after something elegant, fun, or fully personalised, our team can help create something special.

To start planning your order, contact us at sales@silkyoakchocs.co.nz.

Please inspect your order upon delivery. If any item is damaged, defective, or incorrect, contact us immediately so we can assess the issue and resolve it promptly.

Email info@silkyoakchocs.co.nz with your order number and a description (or photo) of the issue.

We do not accept returns for change-of-mind purchases. However, we will gladly replace or refund any item that arrives damaged or faulty. Please contact us as soon as possible after receiving your order.

If a refund is approved, it will be processed back to your original method of payment. Please note that it may take several business days for your bank or credit card provider to process and post the refund.