Terms & Conditions

Service Promise
Protecting your privacy and providing you with the best customer care is of paramount importance to us. We ask for your personal details so that we can provide you with convenient access to our chocolate products, keep you up to date with; our products, news and other information we think you’d like to hear about.  If at any time you no longer wish to be on our mailing list simply click the unsubscribe link on our email communications, email us or write to us at The Silky Oak Chocolate Company, P O Box 7438 Taradale, Napier.
Normal Delivery Times
Online ordering is only available within New Zealand. Delivery times depend on how and when you order. Normally, orders are dispatched the next working day. For North Island customers, this means you should receive your order within 2-4 working days. For South Island customers, this means you should receive your order within 3-5 working days. If you have not received your delivery within these time frames please email us or phone us on 06 879 6752.
Delivery Charges
The charges quoted on our website are subject to change from time to time and relate to New Zealand only. 
Online ordering is only available within New Zealand.   However we are very happy to also ship overseas.  We will confirm the cost of shipping with you on receipt of your order.  The product price will also be adjusted to remove the local service tax (GST of 15%).
We take great pride in our chocolate and wish to ensure they arrive in pristine condition; as such orders do not leave for delivery to the South Island on Thursday or Friday, as it takes a minimum of 2 days for delivery.  North Island deliveries (other than Hawke’s Bay) do not leave on Fridays for the same reason.  This way we can be sure that chocolates are not left in a courier depot over the weekend.  In the case of urgent deliveries being required, we will send chocolate on these days, but only at the risk and request of the customer.  Silky Oak Chocolates take no responsibility in the situation where there is failure by the courier company to deliver over a weekend.
Return and Refunds
It is our policy to replace or refund on damaged goods only.  If you have any concerns with any of our products please [contact us].  Our aim is to please. 

Dairy/Gluten Free

Whilst every care is taken, we cannot guarantee that our dark chocolate products are totally dairy or gluten free, as we have dairy and gluten products on the premises.
Your Privacy
We do not rent, sell or give away our mailing list, so rest assured that your details will remain confidential to Silky Oak Chocolates. If you wish at any time to have your details removed from our records, email us or write to us at Silky Oak Chocolate Company, P O Box 7438 Taradale, Napier.
If You Move
Please remember to update your contact details! Just email us or write to us at Silky Oak Chocolate Company, P O Box 7438 Taradale, Napier.
Site Content
All information provided on our website is presented in good faith. We have included links to other websites for your convenience and interest. We can not guarantee the completeness or accuracy of websites linked to or from this site.
We have systems in place to safeguard the security of your order details. Any information which you transmit to us from our order page, is sent through a secure Internet system (for those who want to know the technical details; we use industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from our website, you must use an SSL-enabled browser such as Internet Explorer 5.5 or later or Netscape 6.2 or later. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet). We encourage you to take every precaution to protect your personal data when you are on the Internet.
We have taken all reasonable steps to ensure that your personal information is secure. However we do not accept responsibility for any interference or damage to your computer system arising out of or relating to your use of this site or any linked site.
Site Access
This site is controlled and operated from New Zealand and is subject to the laws of New Zealand. You are responsible for ensuring that your access to this site is not illegal or prohibited and for compliance with applicable local laws. You may not use or export the materials in this site in violation of New Zealand laws and regulations.
Intellectual Property
All intellectual property rights in this site are owned by Silky Oak Chocolate Company. If you would like to copy or reproduce any of the site content, please contact us for written permission.
These terms shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the exclusive jurisdiction of the New Zealand courts.